Top E-Commerce Websites in Zambia: 2025 Buyer’s Guide to the Best Online Shopping Platforms

In an age where digital transformation is reshaping how Zambians live, work, and shop, the rise of e-commerce platforms has created unprecedented access to goods and services — all from the convenience of a mobile phone or laptop. Whether you’re looking to purchase electronics, clothing, groceries, or farming equipment, the top e-commerce websites in Zambia have you covered.

This article explores the leading e-commerce players currently dominating Zambia’s digital retail space in 2025, detailing their strengths, product ranges, payment methods, delivery capabilities, and customer service.

1. Introduction: E-Commerce in Zambia

Zambia’s e-commerce industry is flourishing, fueled by increasing smartphone penetration, mobile money adoption, and a youthful, tech-savvy population. Internet access improvements and digital payment innovations are also making it easier for Zambians across provinces to shop online safely and efficiently.

The COVID-19 pandemic further accelerated digital buying habits, and in 2025, more than 1.5 million Zambians shop online regularly, with that number growing annually.

2. What to Look for in an E-Commerce Platform

Before spending your hard-earned kwacha online, consider the following factors:

• Product Range: Does the platform stock a wide variety of items?

• Authenticity: Are the goods genuine, and are sellers vetted?

• Payment Methods: Can you pay using mobile money or bank cards?

• Delivery Time: How fast and reliable is their shipping process?

• Customer Support: Are there help channels in case of issues?

3. Top 10 E-Commerce Websites in Zambia (2025)

Here’s a ranked list of the top e-commerce websites in Zambia, based on traffic, reliability, pricing, and customer feedback.

1. Afrishop Zambia

Website: www.afrishop.co.zm

Overview:
Afrishop is one of Zambia’s fastest-growing online retailers, offering a wide range of products from electronics to home goods and fashion. It’s known for its local warehouse presence and reliable customer service.

Top Features:

• Same-day delivery in Lusaka

• Accepts MTN MoMo, Airtel Money, and bank transfers

• Competitive pricing on gadgets and appliances

Pros:

• Quick delivery in major cities

• Cash-on-delivery option

• User-friendly app and site

Cons:

• Limited presence in remote areas

2. Tigmoo.com

Website: www.tigmoo.com

Overview:
Tigmoo was one of Zambia’s first major e-commerce platforms. It offers mobile phones, fashion, home appliances, and groceries. Their loyalty rewards program and frequent discounts attract return customers.

Top Features:

• Frequent sales and flash deals

• Bulk buying options for SMEs

• Good return policy

Pros:

• Strong local brand reputation

• Offers pay-on-delivery

• Clean, easy-to-navigate interface

Cons:

• Stock can run out quickly during promos

3. Mall for Africa Zambia (MFA)

Website: www.mallforafrica.com

Overview:
Mall for Africa acts as a portal for Zambians to shop from international sites like Amazon, eBay, and Macy’s. It’s ideal for hard-to-find imports.

Top Features:

• U.S. and U.K. shopping access

• Handles shipping, customs, and taxes

• Prepaid Mastercard integration

Pros:

• Brings global products to Zambia

• Transparent import pricing

• Supports mobile money

Cons:

• Longer delivery times (1–3 weeks)

• Higher cost due to shipping fees

4. Zoona Market (Emerging Platform)

Overview:
From the creators of the Zoona mobile money platform, Zoona Market is a community-driven e-commerce site with emphasis on local produce, crafts, and agricultural goods.

Top Features:

• Focus on Zambian SMEs

• Mobile-friendly interface

• Integration with Zoona wallet

Pros:

• Supports local vendors

• Affordable pricing

• Delivery to peri-urban zones

Cons:

• Still scaling up inventory

5. BantuMall

Website: www.bantumall.com

Overview:
A homegrown platform offering electronics, mobile accessories, and fashion, BantuMall’s competitive edge is in localized promotions and personalized product bundles.

Top Features:

• AI-driven recommendations

• Loyalty program

• Mobile-first design

Pros:

• Fast loading times

• Engages with customers on WhatsApp

• Real-time order tracking

Cons:

• Limited payment methods

6. Mobile City Online

Website: www.mobilecity.co.zm

Overview:
Originally a physical tech retail chain, Mobile City now boasts a robust e-commerce site specializing in smartphones, laptops, TVs, and accessories.

Top Features:

• Exclusive tech discounts

• Device warranty on most products

• Pickup in-store or delivery

Pros:

• Great deals on gadgets

• Professional tech support

• Valid product warranties

Cons:

• Limited to tech-related items

ALSO READ: Most Profitable Small Businesses to Start in Zambia (2025 Edition)

7. Spar Zambia Online

Website: www.spar.co.zm

Overview:
For groceries and daily essentials, Spar’s online store caters to households in Lusaka and the Copperbelt, allowing users to order food, hygiene products, and even wine.

Top Features:

• Same-day delivery for groceries

• Integration with Spar Rewards

• Weekly discount codes

Pros:

• Trusted brand

• Quality assurance

• Well-stocked fresh produce

Cons:

• Delivery not nationwide

8. Game Zambia Online

Website: www.game.co.za

Overview:
Although a South African chain, Game offers delivery to Zambia for a wide range of goods — from furniture to electronics — through cross-border e-commerce logistics.

Top Features:

• Access to South African retail stock

• Regular sales on furniture and appliances

• Pickup options in Lusaka

Pros:

• Trusted regional brand

• High product quality

• Great seasonal offers

Cons:

• Slower delivery for outlying areas

9. Smart Express Zambia

Website: www.smartexpress.co.zm

Overview:
A rising local competitor in consumer electronics, Smart Express focuses on affordability, EMI options, and refurbished goods.

Top Features:

• Phone trade-in programs

• Refurbished tech stock

• Buy now, pay later

Pros:

• Low prices

• Installment payments

• Good warranty coverage

Cons:

• Primarily focused on electronics

10. Jumia Zambia (TBA)

Overview: (Not yet fully launched as of 2025)
Africa’s largest e-commerce brand has expressed plans to expand deeper into Zambia. Currently, users can order from the broader Jumia Kenya/Nigeria site for select categories.

Pros:

• Huge product selection

• Powerful logistics in other African countries

Cons:

• Zambia-specific operations still limited

ALSO READ: 20 Best Small Businesses to Start with Little Capital in Zambia (2025 Edition)

4. Price Comparisons Across Platforms

Note: Prices may fluctuate due to exchange rates and promotions.

5. Mobile Shopping Experience

Most leading platforms have mobile-optimized sites and/or Android/iOS apps:

• Afrishop: Fast-loading app with push notifications

• Tigmoo: Mobile web with excellent navigation

• BantuMall: Highly responsive mobile design

6. Payment Options and Security

Security measures include SSL encryption, 2FA, and buyer protection policies on most sites.

7. Delivery Speed and Reach

8. Customer Reviews and Ratings

Most platforms feature a customer review system. Look for:

• Verified purchase badges

• Seller ratings

• Comments on packaging and speed

Afrishop and Tigmoo have the highest trust ratings as of 2025.

9. Local vs International Platforms

• Local Platforms (Afrishop, Tigmoo, Zoona Market):
  ✅ Fast delivery
  ✅ Local support
  ✅ Local pricing

• International Platforms (MFA, Game):
  ✅ Greater product diversity
  ✅ Access to foreign brands
  ❌ Longer shipping timelines

ALSO READ: Most Profitable Small Businesses to Start in Zambia (2025 Edition)

10. Final Thoughts

Finding the top e-commerce websites in Zambia in 2025 boils down to what you need — and where you are. Whether it’s fresh food delivered to your door, or the latest phone at a fair price, Zambia’s growing e-commerce landscape offers both diversity and convenience.

Best Overall: Afrishop Zambia
Best for Tech: Mobile City Online
Best for Imported Goods: Mall for Africa
Best for Groceries: Spar Online
Best Newcomer: Zoona Market